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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A pop-up menu will show up. It comprises elaborate information about all the actions that you can perform on that particular page. Each popup shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive array of tutorial video clips illustrating how to use our hosting Control Panel. They're created for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly get to know our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you are looking for, take a glimpse at our comprehensive FAQ section, which includes questions asked by real individuals and provides real solutions. We frequently update our Frequently Asked Questions database with new questions & answers in an attempt to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can touch base with our great team of customer service technicians available 24x7 and eager to help you with any question. Each trouble ticket you open will be replied to in less than 1 hour (the average support ticket response time being approximately twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 271990

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com